Telephony
Applications
Anovea's voice authentication solutions enhance the security
and convenience of IVR applications:
- Voice mail: Anovea voice authentication ensures
that only qualified users gain access to accounts on voice mail systems.
- Long-distance access authorization: Anovea voice
authentication assures that only authorized users can access toll-free long-distance
accounts in corporate and government settings. This effectively reduces the costly fraud resulting resulting
from the theft or unauthorized use of PINs or calling cards.
- Preferred account authorization: Anovea voice authentication
permits preferred customers to be preferentially routed to support personnel
in help desk and account service applications.
- Data-base security: Anovea voice authentication
assures that only authorized users gain access to corporate data-base-backed
information.
- Call center applications: Anovea voice authentication
replaces challenge-and-response queries based on a user's personal information
(for example, "What is your mother's maiden name?"). Challenge-and-response
authentication is costly in terms of personnel required and ineffective,
since personal information is not difficult to discover.
- Complete speech-enabled solutions: Anovea voice
authentication can be combined with voice recognition to produce a complete
IVR solution to replace menu-driven telephone applications.
