A quick calculation of how much money you can save:

How much do you currently pay for caller authentication? Imagine saving most of that money. How much does your business lose to fraud every year? 5%? More? How much would 5% additional income be? On the expense side, you have the cost for the Anovea verification service. With a few cents compared to a few dollars for manual authentication, the savings are obvious. Even if you decide to get your own server, the ROI is often under a year for larger businesses.

The Problem

Many businesses need to identify calling customers before granting access to information or assets. Call-centers have capitalized on the need for authentication over the phone.

Your business may handle phone calls directly, outsource them, or maybe your business is a call-center. In all cases you can substantially reduce your cost of business by using voice authentication.

Caller authentication presents several challenges to your business:

1. Identity theft and fraud are increasing every year and cost businesses billions of dollars every year.
2. Cost of manual operators asking security questions.
3. Keeping customers on hold until they can be authenticated.

The solution

Voice authentication will substantially reduce the need for manual operators, directly saving your business money. By using voice to identify customers, you will make it much more difficult for any imposter to commit fraud, thereby substantially reducing your losses from fraud.

Using Anovea Authentication Technology

Anovea can build integrate voice authentication into your existing IVR solution or provide the entire package. Calls are automatically answered and the customer is asked to provide the verification passphrase.

The captured voice can be tested on your own verification server or be analyzed with our verification service. Both implementations will provide the authentication result in fractions of a second. While your own verification server initially requires a higher investment, it allows you to handle all customer data internally and may save cost in the long run.

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